Our 1-2-10 Warranty Program
Peace of mind built into every home. Timberline Incorporated provides a comprehensive multi-tiered limited warranty safeguarding your investment for years to come.
Comprehensive Protection Tiers
Timberline Inc. offers a limited 1-2-10 Warranty structured as follows:
Workmanship Warranty
Protects against defects in materials and craftsmanship throughout the first full year of homeownership.
- Interior drywall, trim, and paint finishes
- Doors, windows, and hardware fit
- Cabinetry and countertop installations
- Tile, flooring, and masonry caulking
Systems Warranty
Guarantees the proper function and routing of all major internal mechanical and delivery systems.
- HVAC ductwork and distribution lines
- Plumbing supply and waste pipe systems
- Electrical wiring and panel circuits
- Behind-the-wall infrastructure integrity
Structural Warranty
Long-term protection covering the fundamental structural integrity and foundation of your residence.
- Engineered foundation slab and footings
- Load-bearing structural framing & walls
- Engineered roof trusses & beams
- Major structural support components
What to Expect
Once we receive your warranty request, our team follows a structured protocol to review and resolve it promptly.
Review Meeting Within 10 Days
A meeting with a member of our professional construction staff will be arranged within 10 days of request receipt to conduct an on-site evaluation of your warranty item.
Professional & Timely Resolution
We resolve each verified warranty item in a professional, thorough, and timely manner, coordinating directly with certified trades and craftspeople.
Scheduled During Business Hours
All warranty work will be scheduled at a time when you can be at home during standard business hours: Monday through Friday, 8:00 AM to 5:00 PM.
Urgent Requests & Mechanical Emergencies
Urgent requests are typically related to major mechanical systems (HVAC, Plumbing, and Electrical). Using caution and acting in a safe and prudent manner, the homeowner should immediately turn off the utility that is not properly functioning and contact the mechanical contractor as soon as possible.
The contractor emergency phone numbers are provided in your homeowner information packet during the closing process.
If no one can be contacted at those numbers, please follow these steps:
-
During Construction Business Hours (Mon–Fri, 8:00am to 5:00pm):
Urgent warranty requests can be handled directly by calling the Construction office in your community. -
After Construction Business Hours:
Call the sales office in your community. A salesperson will contact the appropriate construction staff to address the problem immediately.
* Note: Warranty coverage may be administered through an authorized 3rd party warranty provider.
Timberline Incorporated
For warranty questions, documentation submittals, or coordination with our construction superintendents: